Business Phonebanking

Why is this banking channel right for you?

• 24-7 access to a comprehensive range of banking and investment services by just dialing one single number via any touch-tone or mobile phone
• A unique Business Phonebanking PIN ensures security
• Completely free of charge
• You have the option to delegate limited account access and fund transfers to nominated employees

What you can do via Business Phonebanking*

• Fulfill your business needs via Express Application Hotline (2748 8282)
• Check account and Business Card balances, recent transactions, remittances, issued cheque status, return status of deposited cheque and Reward Points^NEW!
• Transfer funds between company accounts or to a third party HSBC account as well as local payments and telegraphic transfer to registered accounts and also credit card (including business and personal credit cards**) payments

• Request statements, and ATM Card PIN Advice, order cheque book, pre-order foreign currency banknote as well as quickly stop payment
• Unit trusts trading^# and portfolio enquiries
• Get HKD and foreign currency deposit rates, exchange rates and gold prices
• Fax of latest promotions, product / branch information and forms all at your fingertips via automated Fax-on-Demand
• Use of self-service branch locator to find a SME centre or new Commercial Transaction Centre nearest you
• Delivery of phonebanking transaction advice via post for your records (prior registration is required). Also, you can enrol to receive free of charge Direct Advice via email or fax during the day for processed transaction with details of transaction done through Business Phonebanking and other channels
• Get technical support and information on Business Internet Banking, Hexagon, HSBCnet and Self Service Banking services
• Talk to a dedicated Customer Service Officer specially trained to serve commercial customers or make an appointment at an SME Centre

*If you have a CombiNations Savings Account, USD Savings Account, Statement Savings Account or Time Deposit, you can use Business Phonebanking to get information on the following:

• Account balances
• Status updates for inward and outward remittances
• HKD and foreign currency deposit rates, exchange rates and gold prices
• Changing your Business Phonebanking PIN

Other useful information and services

• Business Internet Banking
• HSBCnet
• Self Service Banking
• Business Phonebanking Quick Reference Guide