Online Security

At HSBC, security is a top priority. We are constantly reviewing our efforts and upgrading our systems to ensure that your accounts are secure. However, security is a joint effort, so please view the sections below for handy hints on what measures you can take. You can also link to our Group site to view the Five Golden Rules of Online Security.

Passwords
Your Online Banking Session
Firewall & Anti-virus Protection
Workplace Controls
Call Centre Support
More Information for Online Security

Passwords

• Do not use personal words or numbers that are easily identified as your password(s).
  
• Avoid using names, birthdays, phone numbers, ID numbers, ATM or Phonebanking PINs.
• Choose a username and password that you can easily remember but difficult for someone else to guess. For example, use a combination of letters and numbers in both upper and lower case.
• Keep your username and password confidential. Memorise your password and do not write it down or reveal it to anyone.
• Change your password on a regular basis.
• Do not disclose your password to anyone claiming to act on behalf of HSBC. Remember that no one at HSBC will ever ask you for your password.
  

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Your Online Banking Session

• Before you logon to Business Internet Banking, ensure all other Internet sessions are closed. If you have an Internet Banking session open, we recommend that you do not open additional Internet browser sessions.
• To make sure that you are connected to HSBC, please click here for details.
• No icon will be displayed during an unencrypted session.
• We strongly recommend you do not conduct your banking transactions in public places such as cyber cafes.
• Always remember to logoff properly when you have completed your banking activities. Click 'close' at the end of your Business Internet Banking session and then click 'logoff' on your Personal Page when you leave your computer.
• Always disconnect from the Internet once you have finished and avoid leaving your computer online while you are not using the service.
  

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Firewall & Anti-virus Protection

• We strongly recommend that you install firewall and virus protection software on your computer or Local Area Network (LAN).
• Firewall and virus protection software is available from providers such as Norton and McAfee. Reputable firewall and virus protection vendors will provide regular software updates to ensure that you are protected against new hacking attempts.
• Always download new browser security patches whenever they are available. They are designed to provide you with protection from known security problems.
• To prevent viruses or other unwanted problems, do not open email attachments unless you know they are from a safe and reputable source.
• Do not install pirated software or software from unknown providers.
  

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Workplace Controls

• Do not use shared computers to access Business Internet Banking.
• Check to see that the computer environment you are using is safe. Make sure nobody can look over your shoulder or see your screen.
• After you have accessed Business Internet Banking, do not leave your computer unattended.
• If you cannot restrict physical access to your PC, you can prevent unauthorised access to the information on your PC by using passwords effectively.
• In addition to the above controls, we strongly recommend that you install firewall and virus protection software on your PC.
• Only use reputable computer repair and maintenance vendors to ensure you have adequate security.
  

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Call Centre Support

Please call our 24-hour call centre on 2748 8288 immediately, if you encounter any of the following issues:

• You forget or lose your password.
• You suspect some unusual account activity or the last logon time-stamp is incorrect.
• There are unauthorised transactions on your accounts.
• You suspect your security has been compromised in any way.
• You lose your Security Device
  

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Remarks: These videos are for educational, crime prevention and non- profit-making purposes only